IMPORTANT SAFETY NOTIFICATION


THERMO TENTS USA, INC.
323 Broadway Saranac Lake,
New York 12983


December 10, 2020

Dear Valued Customer:
Thermo Tents USA, Inc. (the "Company"), in cooperation with the U.S. Consumer Product Safety Commission ("CPSC"), have initiated a voluntary recall to change the labeling of Crua Tri (SKU: TRI-01, EAN: 0602815520812), Crua Loj (SKU: LOJ-01, EAN: 0602815520805), and Crua Cottage (SKU: COTTAGE-01, EAN: 0669014590473) tents in the Mór Series (the "Products" or "Product") sold by our Company from March 2019 through August 2020 in the United States. About 260 units are included in the process.

Reason for Changing the Labeling:

The reason for changing the labeling is the Product mislabeling, i.e., the Products did not contain chemical fire retardant, while featured the fire-retardant symbol ("FR") on its label. Although the warning on the label attached to the Product instructs consumers to keep all flame and heat sources away from the tent fabric and never use any fuel-burning products inside or within the proximity of the Product, there is a risk that consumers may rely on the fire-retardant qualities of the Product indicated on the existing labeling potentially leading to a fire hazard.

Remedy:

To cure the mislabeling defect, the Company mailed to all known purchasers of the Products an updated label from which we removed the "FR" symbol. The customers should carefully cut off the existing label from the Product, not damaging the Product. Then, the customers should affix an updated label sticker to the inside of their Product. The sticker material is premium vinyl with a permanent adhesive and is super durable and resistant to fading, scratching, tearing, and water. As a reminder, per the Product warning, you must always keep all flame and heat sources away from the tent fabric and never use any fuel-burning products inside or within the proximity of the Product.

Consumer Contact:

Should you have any questions or require more information, please contact Thermo Tents USA, Inc. toll-free at 888-480-2550 from 9 a.m. to 5 p.m. ET Monday through Friday or email us at support@cruaoutdoors.com.

Thank you for your business.

Mór Series
Mór Series

Rugged and Durable 4-Season Tents.

Built in insulation and heavy-duty polycotton tackles any weather you can throw at it. Warm in winter, cool in summer.

Shop Mór

Clan Series
Clan Series

Our Modular, Connectable "Clan" system.

Use these tents individually or attach together for a thrilling camping experience. Stand-alone insulation options available.

Shop Clan

Aer Series
Aer Series

High-Quality, Durable hammocks.

We've applied our design approach and materials selection to create truly tough, yet insanely comfortable gear.

Shop Aer

Sliabh Series
Sliabh Series

Designed for Adventure, Built for your Backpack.

Our Sliabh Series tents have been inspired by long hikes and challenging climbs around Ireland's rugged coast.

Shop Sliabh

Camping Equipment
Camping Equipment

From Firepits to Carabiners, all the camping equipment you'll need.

Shop Equipment

Sleep Accessories
Sleep Accessories

Everything you'll need for the best night's sleep you can have in the wild.

Shop Sleep

Flysheets & Tarps
Flysheets & Tarps

Looking for cover? We got you... well, covered!

Shop for Cover

Packs & Bundles
Packs & Bundles

Our favorite accessories bundled together to save you money.

Shop Bundles

Customer Service

OUR CONTACTS:

Mon-Fri:
9:00am - 6:00pm EST

EU Office:
+353 (0) 66 401 3140

North American Office:
1-518-354-3987

Australian Office:
+61 040-380-CRUA

info@cruaoutdoors.com

Unit 18,
Tom Crean Innovation Centre,
Kerry Technology Park,
Dromthacker,
Tralee,
V92 W281,
Co. Kerry,
Republic of Ireland

PAYMENTS:

Credit Card: Visa, MasterCard, Maestro, American Express, PayPal, Klarna, Splitit

RETUN POLICY:

You can return any item purchased within 30 days of the delivery date. Note: Terms and Conditions apply. Please see Returns page for more info.

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