323 Broadway Saranac Lake,
New York 12983

December 10, 2020

Dear Valued Customer:
Thermo Tents USA, Inc. (the "Company"), in cooperation with the U.S. Consumer Product Safety Commission ("CPSC"), have initiated a voluntary recall to change the labeling of Crua Tri (SKU: TRI-01, EAN: 0602815520812), Crua Loj (SKU: LOJ-01, EAN: 0602815520805), and Crua Cottage (SKU: COTTAGE-01, EAN: 0669014590473) tents in the Mór Series (the "Products" or "Product") sold by our Company from March 2019 through August 2020 in the United States. About 260 units are included in the process.

Reason for Changing the Labeling:

The reason for changing the labeling is the Product mislabeling, i.e., the Products did not contain chemical fire retardant, while featured the fire-retardant symbol ("FR") on its label. Although the warning on the label attached to the Product instructs consumers to keep all flame and heat sources away from the tent fabric and never use any fuel-burning products inside or within the proximity of the Product, there is a risk that consumers may rely on the fire-retardant qualities of the Product indicated on the existing labeling potentially leading to a fire hazard.


To cure the mislabeling defect, the Company mailed to all known purchasers of the Products an updated label from which we removed the "FR" symbol. The customers should carefully cut off the existing label from the Product, not damaging the Product. Then, the customers should affix an updated label sticker to the inside of their Product. The sticker material is premium vinyl with a permanent adhesive and is super durable and resistant to fading, scratching, tearing, and water. As a reminder, per the Product warning, you must always keep all flame and heat sources away from the tent fabric and never use any fuel-burning products inside or within the proximity of the Product.

Consumer Contact:

Should you have any questions or require more information, please contact Thermo Tents USA, Inc. toll-free at 888-480-2550 from 9 a.m. to 5 p.m. ET Monday through Friday or email us at

Thank you for your business.

Customer Service


9.00pm-6.00pm GMT+1

EU Office:
+353 (0) 66 401 3140

UK Office:
The Clock House,
Mount Pleasant Farm,
Peckham Bush,
Kent TN12 5NE

North American Office:

Unit 1,
Clash Industrial Estate,
Co. Kerry,
Republic of Ireland


Credit Card: Visa, MasterCard, Maestro, American Express, PayPal, Klarna, Splitit


You can return any item purchased within 30 days of the delivery date. Note: Terms and Conditions apply. Please see Returns page for more info.

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