Shipping and Delivery
For information on returns, please see our Returns Policy.
FREE SHIPPING*
Where possible, we offer free shipping on items in the USA and in the EU*. Any shipping fees that may apply will be calculated at checkout. Please note, any items shipped outside of the EU or the USA may incur customs and duties fees. These fees are outside of the shipping fees collected by Crua. Crua Outdoors does not have any control over when those fees are assessed or required. Customs and duties fees are the customer's sole responsibility and are paid directly to the local/international carrier or your local Governmental Authority.
*Crua AER and Crua AER Maxx are excluded from any free shipping promotions. You will be instructed to contact Crua directly for a cost on shipping of these products.
*Free shipping in the USA excludes Alaska and Hawaii. Fees for these states will be calculated at checkout.
EU FREE SHIPPING:
Ireland, Netherlands, Poland, Romania, Norway, UK, Monaco, Slovak Rep, Bulgaria, San Marino, Northern Ireland, Belgium, Slovenia Greece Switzerland Austria France Croatia, Portugal, Andorra, Denmark, Germany, Czech, Hungary, Channel Islands, Finland, Italy, Estonia, Sweden, Liechteinstein, Spain, Luxembourg, Latvia, Lithuania.
US FREE SHIPPING:
Colorado, Minnesota, Indiana, New York, Washington, Maine, Wyoming, North Dakota, Ohio, Pennsylvania, Mineapolis, Connecticut, South Dakota, Iowa, Kentucky, Virginia, Illinois, Delaware Nebraska, Montana, Tennesse, North Carolina, Louisiana, Washington DC, Kansas, Arkansas, Mississippi, South Carolina, Wisconsin, Maryland, Oklahoma, Texas, alabama, Florida, idaho, New Hampshire, Arizona, California, Georgia, New Jersey, Missouri, Rhode Island, Utah, Nevada, West Virginia, Vermont, New Mexico, Oregan, michigin, Massachusetts.
We aim to fulfill delivery within 7 days of the order. Your order will be delivered by courier and will require a signature on arrival. If no one is available to sign for the delivery, a card will be left with instructions on how to proceed. For more remote locations, please allow a little longer for delivery.
All orders ship from either our US or Ireland locations. Orders ship Monday - Friday excluding any federal holidays.
USA Holidays
New Year’s Day
Martin Luther King Jr. Day
President’s Day
Memorial Day
4th of July
Labor Day
Thanksgiving
Christmas
Ireland Holidays
New Year’s Day
St. Patrick’s Day
Easter
May Day
June Bank Holiday
August Bank Holiday
October Bank Holiday
Christmas
St. Stephen’s Day
Tracking Your Order
When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details and your tracking number, which you can track via the couriers website (FedEx, UPS, GLS).
If you have any questions or issues regarding the shipping, delivery or tracking of your Crua tent, please feel free to contact us.
COVID-19 Update
The ongoing COVID-19 Pandemic has presented us with previously unimaginable challenges over the course of the last few weeks.
We want to be very clear that we are taking every action possible to ensure continuity of service during this time.
Our incredible Staff Members are working around the clock to pick, pack & ship every order as fast as possible. However, due to the unprecedented circumstances, small delays may occur so please allow a little extra time for your delivery.
The Health & Safety of our Staff & Customers remains our number one priority. In light of this, we have enforced strict protocols, as outlined by the Health & Service Executive, in our fulfillment center to negate the risks associated with COVID-19.