TERMS &
CONDITIONS
PRIVACY
POLICY
COOKIE
POLICY
RETURNS &
WARRANTY
SHIPPING &
DELIVERY

Last Updated: March 08, 2023

Effective From: January 01, 2015

Shipping and Delivery Policy of Crua Outdoors

Free Shipping 

Where possible, we offer free shipping on orders over $100 in the USA. Any shipping fees that may apply will be calculated at checkout. Please note, any items shipped outside of the USA may incur customs and duties fees. These fees are outside of the shipping fees collected by Crua. Crua Outdoors does not have any control over when those fees are assessed or required. Customs and duties fees are the customer's sole responsibility and are paid directly to the local/international carrier or your local Governmental Authority.

Please Note* Crua AER and Crua AER Maxx are excluded from any free shipping promotions. *Free shipping excludes Alaska and Hawaii. Fees for these states will be calculated at checkout.

US Free Shipping 

Colorado, Minnesota, Indiana, New York, Washington, Maine, Wyoming, North Dakota, Ohio, Pennsylvania, Minneapolis, Connecticut, South Dakota, Iowa, Kentucky, Virginia, Illinois, Delaware Nebraska, Montana, Tennessee, North Carolina, Louisiana, Washington DC, Kansas, Arkansas, Mississippi, South Carolina, Wisconsin, Maryland, Oklahoma, Texas, Alabama, Florida, Idaho, New Hampshire, Arizona, California, Georgia, New Jersey, Missouri, Rhode Island, Utah, Nevada, West Virginia, Vermont, New Mexico, Oregon, Michigan, Massachusetts.

We aim to fulfil delivery within 4 days of the order. Your order will be delivered by courier and will require a signature on arrival. If no one is available to sign for the delivery, a card will be left with instructions on how to proceed. For more remote locations, please allow a little longer for delivery.

Orders ship Monday - Friday excluding any federal holidays.

USA Holidays

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President’s Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas

Unless where otherwise specified or clearly recognisable, all content available on this Application is owned or provided by the Owner or its licensors.
The Owner undertakes its utmost effort to ensure that the content provided on this Application infringes no applicable legal provisions or third-party rights.However, it may not always be possible to achieve such a result.
In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.

Tracking Your Order

When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details and your tracking number, which you can track via the couriers website (DHL, UPS, USPS).

If you have any questions or issues regarding the shipping, delivery or tracking of your Crua tent, please feel free to contact us.

CONTACT US