Shipping & Delivery Policy

Effective From: January 1, 2025
Last Updated: April 9, 2025

Fulfilment & Dispatch

At Crua Outdoors®, we aim to dispatch all orders within 4 business days of purchase. Orders are shipped via trusted couriers and, for orders over $500, a signature may be required upon delivery.

If no one is available to receive the package, your courier will leave a delivery notice with further instructions. Please note that remote or rural locations may experience slightly longer delivery times.

Shipping Days: Monday – Friday (excluding U.S. federal holidays).

U.S. Federal Holidays (No Shipping)

New Year’s Day
Martin Luther King Jr. Day
President’s Day
Memorial Day
Independence Day (July 4th)
Labor Day
Thanksgiving
Christmas Day

Order Tracking

Once your order ships, you’ll receive a confirmation email containing your tracking number and courier details. You can track your shipment directly through the courier's website (e.g., DHL, UPS, USPS, GLS).

Shipping Destinations

We currently ship to the following countries:

United States
Canada
United Kingdom
European Union (EU) countries
Switzerland
Norway

Duties & Taxes

For all countries outside the USA, duties and taxes are calculated at checkout. Crua will pre-pay these fees when shipping your order.

If you are mistakenly charged additional duties or taxes upon delivery, please contact us at info@cruaoutdoors.com and we’ll work to resolve it immediately.

Important Notice for Canadian Customers

Couriers may apply a brokerage fee for Canadian shipments. This fee is independent of Crua Outdoors and is not included in our shipping or tax calculations. Please consider this when placing your order.

Content Ownership & Disclaimers

Unless otherwise stated, all content on this website is owned by Crua Outdoors® or its licensors. We take care to ensure that our content is legally compliant and respects third-party rights. If you believe something is in error, we ask that you contact us directly so we can address it.

Need Help?

If you have questions about shipping, delivery timelines, or tracking your order, our support team is ready to assist.

📧 Email: info@cruaoutdoors.com