SHIPPING AND DELIVERY

COVID-19 Update

The ongoing COVID-19 Pandemic has presented us with previously unimaginable challenges over the course of the last few weeks.

We want to be very clear that we are taking every action possible to ensure continuity of service during this time.

Our incredible Staff Members are working around the clock to pick, pack & ship every order as fast as possible. However, due to the unprecedented circumstances, small delays may occur so please allow a little extra time for your delivery.

The Health & Safety of our Staff & Customers remains our number one priority. In light of this, we have enforced strict protocols, as outlined by the Health & Service Executive, in our fulfillment center to negate the risks associated with COVID-19.

We aim to fulfill delivery within 7 days of the order. We endeavor to keep shipping fees as low as possible by subsidizing the bulk of the cost.  Where possible, we offer free shipping on certain items over $60 in the lower 48 of the USA and in the EU*.  Any shipping fees that may apply will be calculated at checkout. Please note, any items shipped outside of the EU or the USA may incur customs and duties fees.  These fees are outside of the shipping fees collected by Crua.   Crua Outdoors does not have any control over when those fees are assessed or required.  Customs and duties fees are the customer's sole responsibility and are paid directly to the local/international carrier or your local Governmental Authority.  

Your order will be delivered by courier and will require a signature on arrival. If no one is available to sign for the delivery, a card will be left with instructions on how to proceed. For more remote locations, please allow a little longer for delivery.

Live Tough. Sleep Easy

*Terms & conditions apply.  Free shipping does not apply to Alaska or Hawaii.

All orders ship from either our US or Ireland locations. Orders ship Monday - Friday excluding any federal holidays.

USA Holidays

New Year’s Day
Martin Luther King Jr. Day
President’s Day
Memorial Day
4th of July
Labor Day
Thanksgiving
Christmas

Ireland Holidays

New Year’s Day
St. Patrick’s Day
Easter
May Day
June Bank Holiday
August Bank Holiday
October Bank Holiday
Christmas
St. Stephen’s Day

TRACKING YOUR ORDER

When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details and your tracking number, which you can track via UPS.

If you have any questions or issues regarding the shipping, delivery or tracking of your Crua tent, please feel free to contact us.

Customer Service

OUR CONTACTS:

Mon-Fri:
9.00pm-6.00pm GMT+1

EU Office:
+353 (0) 66 401 3140

UK Office:
The Clock House,
Mount Pleasant Farm,
Peckham Bush,
Kent TN12 5NE

North American Office:
1-518-354-3987

info@cruaoutdoors.com

Unit 1,
Clash Industrial Estate,
Tralee,
V92A8RH,
Co. Kerry,
Republic of Ireland

PAYMENTS:

Credit Card: Visa, MasterCard, Maestro, American Express, PayPal, Klarna, Splitit

RETUN POLICY:

You can return any item purchased within 30 days of the delivery date. Note: Terms and Conditions apply. Please see Returns page for more info.

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