What does a refurbished Crua product mean?
We at Crua Outdoors believe we are making the highest quality, most comfortable and innovative tents in the world. We are so confident that our customers will agree that we offer a 2-year warranty and a risk-free 30-day money back guarantee. From time to time, there are people who received their Crua product(s) and for a variety of reasons, need to return it to us. Since Crua was founded in the Outdoors, we believe very strongly that we need to do everything we can to reduce waste, so tents that pass our rigorous inspections are refurbished and re-sold.
So that you can feel confident in the refurbished product you are going to receive, we have come up with the following classification system.
A Class: We feel that every “new” tent should be pitched for the first time by its new owner. So for us, once a tent is pitched (even if its not used), to us, it’s considered used. These tents are as close to new as possible and have not been used.
B Class: These tents are tents that have been pitched and used. These items are thoroughly inspected by our quality team, cleaned and re-packed as close to the factory packing as possible.
C Class: These are tents that have been returned due to a minor defect or wear and tear issue. All of these tents are thoroughly inspected to determine the severity of the issue. We determine the level of refurbishment needed to bring the product back to the highest level of performance. Parts that need to be replaced are done so with brand new parts. Parts that need to be patched or fixed are done so by our expert seamster. Tents that are deemed unacceptable and un-repairable are not re-sold and are immediately destroyed. It is important to note that these tents are not new and have varying degrees of wear.
Customer Satisfaction: We strive to bring each refurbished tent up to the highest quality of performance as possible and will support it after the sale should it not be. However, we will not be able to apply our original new product warranty or 30 day money back guarantee to these tents.