OUR RETURN POLICY
We at Crua Outdoors believe that we’re making the highest quality, most comfortable and innovative tents in the world. And we’re confident that you’ll agree – that’s why we’re offering a risk-free 100% money back guarantee. Order any Crua tent online and, if for any reason, you’re not completely satisfied with it, contact us within 30 days to receive a complete refund. For products purchased from an authorized reseller or third party website, their return policy applies — please contact them directly for more information.
INS AND OUTS OF THE CRUA RETURN POLICY
You can return your item(s) purchased from cruaoutdoors.com up to 30 days from receipt of your goods for a refund. The refund will include any shipping charges you paid when you made your purchase. However, Crua Outdoors may charge additional delivery costs if you specifically requested non-standard (express) delivery. All refunds will be less a 7% re-stocking fee to cover our costs, unless the merchandise was shipped incorrectly. Refunds will be returned only to the original form of payment. Crua Outdoors does not offer store credit or gift cards. Customers are responsible for the return shipping. You may use a shipper of your choice to return your items. We recommend retaining the tracking number of your return for your records.
All returned merchandise must be unused and returned in the original packaging.
No refunds will be given on merchandise returned 30 days or more after the original purchase date.
REFURBISHED TENTS: We strive to bring each refurbished tent up to the highest quality of performance as possible and will support it after the sale should it not be. However, we will not be able to apply our original new product warranty or 30 day money back guarantee to these tents.
In order to process a return or an exchange, you must first contact Crua Outdoors and we will walk you through the return process. This return policy only applies to products purchased directly from Crua Outdoors via phone or website.
ITEM(S) PURCHASED OUTSIDE OF CRUAOUTDOORS.COM
Crua Outdoors does not accept returns on items purchased outside of cruaoutdoors.com. Exchanges for items purchased outside of cruaoutdoors.com will also not be accepted.
Crua Outdoors does not price match with dealers or competitors.