Returns Policy

Crua Outdoors Return Policy

RETURNS

We at Crua Outdoors believe that we’re making the highest quality, most comfortable and innovative tents in the world. And we’re confident that you’ll agree – that’s why we’re offering a risk-free money back guarantee. Order any Crua tent online and, if for any reason, you’re not completely satisfied with it, contact us within 30 days to receive a complete refund. Some re-stocking fee may apply.  For products purchased from an authorized reseller or third party website, their return policy applies — please contact them directly for more information.

Ins and Outs of Our Return Policy

INS AND OUTS

You can return your item(s) purchased from cruaoutdoors.com up to 30 days from receipt of your goods for a refund. The refund will include any shipping charges you paid when you made your purchase. However, Crua Outdoors may charge additional delivery costs if you specifically requested non-standard (express) delivery. All refunds will be less a 9% re-stocking fee to cover our costs, unless the merchandise was shipped incorrectly. All returned merchandise must be unused and returned in the original packaging.  If items being returned have been used and/or are not in the original packaging, then the re-stocking fee will increase to 23%. 

Refunds will be returned only to the original form of payment.  Crua Outdoors does not offer store credit or gift cards. Customers are responsible for the return shipping. You may use a shipper of your choice to return your items. We recommend retaining the tracking number of your return for your records.

No refunds will be given on merchandise returned 30 days or more after the original purchase date.

 

REFURBISHED TENTS:We strive to bring each refurbished tent up to the highest quality of performance as possible and will support it after the sale should it not be. However, we will not be able to apply our original new product warranty or 30 day money back guarantee to these tents.

 

In order to process a return or an exchange, you must first contact Crua Outdoors and we will walk you through the return process.  This return policy only applies to products purchased directly from Crua Outdoors via phone or website.

Item(s) Purchased Outside of Crua Outdoors

PURCHASE

Crua Outdoors does not accept returns on items purchased outside of cruaoutdoors.com. Exchanges for items purchased outside of cruaoutdoors.com will also not be accepted.

  

Crua Outdoors does not price match with dealers or competitors.

 

Clan Series
Clan Series

Our families and friends weave through our lives. They are the glue of happiness. Our Clan series is made to do the same. Build em, break em down - but mostly, Build Your Own.
Shop the Clan Series

Mór Series
Mór Series

We knew there had to be a better way of getting a good night’s sleep in the great outdoors. So we went ahead and created the World’s Toughest Tents. These are the big dogs.
Get Mór

Hammock Tents
Hammock Tents

Our hammocks and hammock tents offer complete camping freedom. The friend that keeps on giving. You never get out of a hammock feeling angry.
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All Tents
All Tents

Here is our ever expanding group of tents. Sound proof, light proof, climate proof.. Need more proof? Check them out now.

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Customer Service

OUR CONTACTS:

Mon-Fri:
9:00am - 6:00pm EST

EU Office:
+353 (0) 66 401 3140

North American Office:
1-518-354-3987

Australian Office:
+61 040-380-CRUA

info@cruaoutdoors.com

Unit 18,
Tom Crean Innovation Centre,
Kerry Technology Park,
Dromthacker,
Tralee,
V92 W281,
Co. Kerry,
Republic of Ireland

PAYMENTS:

Credit Card: Visa, MasterCard, Maestro, American Express, PayPal, Klarna, Splitit

RETUN POLICY:

You can return any item purchased within 30 days of the delivery date. Note: Terms and Conditions apply. Please see Returns page for more info.

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