Returns Policy

Crua Outdoors Return Policy


We at Crua Outdoors believe that we’re making the highest quality, most comfortable and innovative tents in the world. And we’re confident that you’ll agree – that’s why we’re offering a risk-free money back guarantee. Order any Crua tent online and, if for any reason, you’re not completely satisfied with it, contact us within 30 days. Some re-stocking fee may apply.  For products purchased from an authorized reseller or third party website, their return policy applies — please contact them directly for more information.

Ins and Outs of Our Return Policy


You can return your item(s) purchased from up to 30 days from receipt of your goods for a refund. The refund will include any shipping charges you paid when you made your purchase. However, Crua Outdoors may charge additional delivery costs if you specifically requested non-standard (express) delivery. All refunds will be less a 9% re-stocking fee to cover our costs, unless the merchandise was shipped incorrectly. All returned merchandise must be unused and returned in the original packaging.  If items being returned have been used and/or are not in the original packaging, then the re-stocking fee will increase to 23%. 

Refunds will be returned only to the original form of payment.  Crua Outdoors does not offer store credit or gift cards. Customers are responsible for the return shipping. You may use a shipper of your choice to return your items. We recommend retaining the tracking number of your return for your records.

No refunds will be given on merchandise returned 30 days or more after the original purchase date.


REFURBISHED TENTS: We strive to bring each refurbished tent up to the highest quality of performance as possible and will support it after the sale should it not be. However, we will not be able to apply our original new product warranty or 30 day money back guarantee to these tents.


In order to process a return or an exchange, you must first contact Crua Outdoors and we will walk you through the return process.  This return policy only applies to products purchased directly from Crua Outdoors via phone or website.

Item(s) Purchased Outside of Crua Outdoors


Crua Outdoors does not accept returns on items purchased outside of Exchanges for items purchased outside of will also not be accepted.


Crua Outdoors does not price match with dealers or competitors.


Customer Service


9.00pm-6.00pm GMT+1

EU Office:
+353 (0) 66 401 3140

UK Office:
The Clock House,
Mount Pleasant Farm,
Peckham Bush,
Kent TN12 5NE

North American Office:

Unit 1,
Clash Industrial Estate,
Co. Kerry,
Republic of Ireland


Credit Card: Visa, MasterCard, Maestro, American Express, PayPal, Klarna, Splitit


You can return any item purchased within 30 days of the delivery date. Note: Terms and Conditions apply. Please see Returns page for more info.

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