Returns

We at Crua Outdoors believe that we’re making the highest quality, most comfortable and innovative tents in the world. And we’re confident that you’ll agree – that’s why we’re offering a risk-free 100% money back guarantee. Order any Crua tent online and, if for any reason you’re not completely satisfied with it, contact us within 30 days to receive a complete refund.

Money Back Guarantee

If you buy a Crua Outdoors product online, you have the right to cancel and return your order within 30 days, for any reason and with no justification.

The money back guarantees period expires 30 days after the day you received your goods. If the period expires on a non-working day, your deadline is extended until the next working day.
You must inform Crua Outdoors of your decision to cancel the purchase within 24 hours of receipt. You must send the unused goods back within 14 days of informing Crua Outdoors.
Crua Outdoors will issue a refund within 14 days from receipt of the unused goods. The refund will include any shipping charges you paid when you made your purchase. However, Crua Outdoors may charge additional delivery costs if you specifically requested non-standard (express) delivery.
The customer will be responsible for paying the costs of returning the goods.

(Source http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm )

Warranty

All of our products also carry a full two-year warranty against any defects in materials or workmanship.


This Limited Warranty applies to physical goods, and only for physical goods, purchased from Crua Outdoors (the "Physical Goods"). This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Crua Outdoors will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance. Crua Outdoors will either repair the Product at no charge, using new or refurbished replacement parts. The Warranty Period for Physical Goods purchased from Crua Outdoors is 2 years from the date of purchase. A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 2 years from the date of replacement or repair, whichever is longer. This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship. To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

(Source: https://media.disclaimkit.com/pdf/warranty-disclaimer-template.pdf )

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