Crua Outdoors Reviews

364  Excellent
TrustScore 4.5 out of 5

4.7

In the Camping Store category

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Rated 5 out of 5 stars

Next level support.

I'm from Sweden but will write this in English. I bought the Duo Maxx and Culla Maxx. I had a problem with the Culla's inner poles, specifically the back wall pole as it was nearly impossible to insert the pole, support (Viki) showed me a trick she's been using. She sent me a personal video. It was a very out-of-the-box thinking however when I tried her method I shaved off a chunk of material because the fit was very tight for me. Viki asked if I wanted a new pole that was slightly shorter but it was with a shipping fee to Sweden for €17. I just cut the pole by 2,5cm and that fit perfectly. Viki said 'You know what, I'll send you the pole anyway without charge'. It's to be 2cm shorter than 110cm originally. Awesome girl and her voice is nice to listen to lol.

Date of experience: 21 March 2024


Rated 5 out of 5 stars

What a great way to sleep outdoor

What a great way to sleep outdoor. I think this is one of the qualitative outdoor sleeping camping equipment one could use in any weather condition. Wish to have the opportunity to buy another cocoon for my sister.

Date of experience: 20 September 2023

Reply from Crua Outdoors

Thank you Alexandros for your amazing review! We wish you a lot more of great sleep in the wild!
Happy Camping,
CRUA Team


Rated 5 out of 5 stars

Efficient customer service

Although we had a hiccup with the order, the Crua team reacted in an efficient and courteous manner.
Great customer service and that reflects on the whole company.

Date of experience: 26 January 2024

Reply from Crua Outdoors

Hi Ricardo, thank you for your great review. We hope that your camping trip goes well!
Have a great day,
CRUA Team


Rated 5 out of 5 stars

Exceptional gear and service

The company support team is exceptional in their communication and follow through. The gear is high quality and nice to see the company continues to invest in their product line. I own the Core tent, Duo Maxx Combo 3 and have recently decided to back the launch of the new CRUA Culla series by investing in the Culla Maxx V2. My family and I look forward to many great camping trips and good sleep with quality and easy to set-up gear!

Date of experience: 04 May 2023

Reply from Crua Outdoors

Hi Laura,

Thank you so much for the great review!
We are happy, that you like out products and we cannot wait shipping the Culla Maxx V2 to you:)

Happy Camping,
Crua Crew


Rated 5 out of 5 stars

The best …

I just want to thank Crua costumer service team specially Viki, the service since I both my tent has been excellent, they answered all my questions straight away. Customer service is amazing and the best in comparison with other companies that I had deal with in the pass, I must say the quality of their products is excellent too .
Thank you .
Lupita

Date of experience: 18 September 2023

Reply from Crua Outdoors

Hi Lupita,

Thank you for your kind words. We wish you all the best with your adventures in Mexico. :)

Happy Camping,
Crua Team


Rated 5 out of 5 stars

Crua Outdoors (and Viki at Crua) Rock! Excellent customer service!

I have communicated with Viki several times over different issues. She has always been very prompt, polite, and helpful. Every situation has gotten resolved to my satisfaction and both Viki, and Crua, go above and beyond to help with any need, concern, or question that I may have. I've concerned myself that I have become a bit of a pain, but I've never been made to feel that way. Professionalism and kindness are always present in my communications with Viki and others at Crua. I love the equipment and I love the company. Keep doing what you are doing, Crua Outdoors (and Viki)!

Date of experience: 02 August 2023

Reply from Crua Outdoors

Hi Charles,

Thank you for your great review!

We are happy to have you as a customer! You know where to find us if you have any questions;)

Happy Camping,
Crua Crew


Rated 5 out of 5 stars

Replacement Gear Assistance

Viki was quick to respond to my questions about replacing a lost piece of equipment and provide a timely solution. She communicated well and kept me informed during the entire process.

Date of experience: 18 December 2023

Reply from Crua Outdoors

Hi Steven,
It's great to hear, that you were happy with our service, thank you!
Have a great holidays,
CRUA Team


Rated 4 out of 5 stars

Crua Core tent

Purchased the Crua Core tent, easy to erect, pretty roomy(family of 4), also bought the UV fly sheet which helped keep the tent cool and darkened it for sleeping. We had a little leak on one of the support columns, but we think it's just that the valve cap wasn't fitted correctly after inflation. All in all seems a good tent, bit tight for 4,(2 camp beds, 2 airbeds) but managed to all fit in with all our gear and still have some floor space, having the porch area helped.

Date of experience: 20 August 2019

Reply from Crua Outdoors

Hello Michael,

So good to hear you and the family are out enjoying the Crua Core. If you decide you want more room, the Crua Core does have the option for three separate tents to be attached to the outside of the Core. If you have any questions, please let us know.

Happy Camping,
from the Crua Outdoors Team


Rated 5 out of 5 stars

Good after sale service

I had astronomical delivery fees from UPS. Crua was whiling to help out to offset the fees. Simply wonderfull.
Can't wait to try the new tent! Thanks.

Date of experience: 08 November 2023

Reply from Crua Outdoors

Hi Sebastien,

Thank you for your great review! Unfortunately, shipping fees went up high recently, we wish as well it wasn't the case:)
We are happy, that we could help you out, and we hope you will love the Tri as much as we do!
Happy Camping,
CRUA


Rated 5 out of 5 stars

I'm now in to year 3 of ownership

I'm now in to year 3 of ownership, and this tent has not let me down one bit.
This summer we have endured some torrential thunderstorms and fairly high winds while camping, and this tent has once again proved to be a fantastic investment.
We have encountered other campers who didn't make the investment, and were cold, wet and annoyed that their holiday had been 'ruined' by the weather.
There is no such thing as bad weather, only bad equipment.
A brilliant tent, Crua.
Thank you.

Date of experience: 15 August 2021

Reply from Crua Outdoors

Hi Martin,

Thank you for sharing your feedback with us on your Clan set.
Sounds like you have put the set to the test for sure.

Best wishes,
Niamh
Crua Team


Rated 5 out of 5 stars

I am grateful that Tarah with HR was…

I am grateful that Tarah with HR was able to help me with my order. She is an amazing person and if you are having trouble with anything Tarah is your gal. I have been having Health problems recently and have not been able to give this review its full attention, but I absolutely support Crua Outdoors and its products and am looking forward to the arrival of my Crua Duo Max combo tent. I cannot wait to test this tent set in the cold nights that are to come.

Date of experience: 18 November 2022

Reply from Crua Outdoors

Thank you for your order! We can't wait for you to try out the Combo Maxx.


Rated 5 out of 5 stars

Very helpful customer service!

I had ordered a hammock as a Christmas gift in 2022, and only now, 10 months later, discovered that I didn't receive the bug net that was supposed to be included, silly me. Customer service promptly replied to me and set up a replacement right away, no questions asked. Amazing!

I have the hammock set myself and I'm so happy with it, the ease of setup and everything. I know the receiver of the Christmas gift is also very happy with it! Couldn't recommend more!

Date of experience: 20 September 2023

Reply from Crua Outdoors

Hi Signe,

It's so good to hear, that you chose our product as a Christmas present! Again, we apologize for the missing bug mesh, but now your set is complete and ready for adventures.

Have a great time!
Crua


Rated 4 out of 5 stars

Ordered Crua tent nearly 4 weeks ago…

Ordered Crua tent nearly 4 weeks ago and still no delivery information I contacted customers support who said its being held in customs. It was then released from customs a week ago but still no delivery information starting to think I might not get it at this point.
(Update) since making this review Tarah and Chris have made every attempt to deliver my Crua tri as quick as possible and included a free gift. I really appreciated the phone call from Tarah based in the US. Due to there support I would use Crua again. Now looking forward to getting outdoors

Date of experience: 10 July 2019

Reply from Crua Outdoors

Hello Tom,

It was nice speaking with you on the phone. Our apologizes for the delay, we expect to have your order shipped with in the next 24 hours. We appreciate your patience, support and understanding. If you have any questions, please let us know.

Thank you,
Tarah


Rated 5 out of 5 stars

buying homeless tents for winter

i ordered the insulated inflatable tent fir a homeless couple..it was to arrive weeks later..it did not.. not for months later ..it is now spring and the tent is redundant for ontario canada ... additionally sending the tent UPS instead of canada post incurs me hundreds of dollars in duty fees .. that would not be so if your company had been sensitive to canadians importing a tent ..UPS had previously destroyed a colour copier i sent to my mother..so in general my sense of fairplay and justice is at a breaking point including 2.5 years of having my hairsalon business ruined ..

Date of experience: 13 April 2022


Rated 5 out of 5 stars

Crua Tri Tent

Crua Tri Tent, best tent ever. R-Value of 9 good down to negative 40 degree farenheit and Hydrostatic head of 5000mm yet breathable. I've camped in some negative 5-10degree farenheit and with a small heater on for an hour before bed stayed warm and cozy all night.

Date of experience: 12 April 2020

Reply from Crua Outdoors

Hello,

Thank you for sharing your experience. We are happy to hear your out enjoying your Crua Tri.

Happy Camping,
from the Crua Outdoors Team


Rated 5 out of 5 stars

Great company to work with!!

Great company to work with!!

While there was a production delay on the manufacturing side, customer support was very patient and truly helpful in answering all my inquiries, been able to track my order during sea freight and when it arrived in their warehouse. Today I just received my RTT and super excited in setting it up so we can test it outdoors.

Date of experience: 12 September 2023

Reply from Crua Outdoors

Thank you Rene for your review! We are happy, that you can finally try out the AER.

Happy Camping,
Crua Crew


Rated 5 out of 5 stars

Outstanding product and exceptional customer service

I love my Crua Duo been using it over a year now and snapped the vestibule porch pole. Contacted customer service and Tara was great got me a replacement within a week. Can't say enough good about this company. The tent is awesome, been thru torrential rains, wind and never a problem, just my clumsy mistake breaking the pole. No problem they gladly sent me a new one. Topnotch service.

Date of experience: 14 August 2022


Rated 5 out of 5 stars

Crua.4.season quilt and delux sleep pad.

Crua always supply excellent quality items that do the job they're ment to do. If you need an answer to a question the team are always helpful and often go out of there way to help you get something sorted. Highly recommended company.

Date of experience: 27 April 2023

Reply from Crua Outdoors

Hi Pete,

Thank you for your kind words. We wish you a lot of adventures with all your CRUA products:)

Happy Camping,
CRUA Team


Rated 5 out of 5 stars

Recommed Crua to anyone

I dont typically leave reviews often but from dealing with Tony on Amazon I now understand 2 things. 1. is how this company really does go out of their way to help you and are genuine about their service and 2. Is how important reviews are to these smaller companies which is another reason I am leaving this review. I would recommend Crua to anyone looking for camping equipment and am delighted with the product and support I recieved.

Date of experience: 21 March 2022


Rated 4 out of 5 stars

Quilt issue was not thoroughly addressed

Quilt issue was not thoroughly addressed. I e-mailed concerning 3 issues with a quilt. Only one issue was addressed, the others were not mentioned. I fixed one issue regarding the the bungee "clip thing" that tightens the center and ends. The suspension issue I'll deal with later. Regardless, I still like and use your products. Thanks, Ivan.

Date of experience: 05 March 2022

Reply from Crua Outdoors

Hello,

I am sorry all of your questions were not addressed. I am looking into your email and will send a follow up with answers to your questions.
Thank you for your feedback and support.

Kind regards,
Tarah